Thank you for shopping with Pluto5ive. We strive to provide high-quality products and exceptional service. To ensure a seamless shopping experience, please review our refund policy below:
Refunds and Exchanges:
- Exchange Policy: If you are not completely satisfied with your purchase, we are happy to offer an exchange for any item within 5 days of the original purchase date. The item must be in its original condition, with all tags attached, and accompanied by a valid receipt or proof of purchase.
- Store Credit: In cases where an exchange is not suitable, we can offer store credit equivalent to the purchase price of the item. Store credit can be used towards future purchases at Pluto5ive and is valid for 2 months from the date of issuance.
- Non-Refundable Items: Please note that certain items, such as clearance or sale items, are final sale and cannot be exchanged or returned for store credit.
- Processing Time: Exchanges and store credit processing may take up to 7 business days from the receipt of the returned item.
- How to Initiate a Return: To initiate a return, please visit our store with the item and proof of purchase, or contact our customer service team at [contact information] for further assistance.
- Shipping Costs: Shipping costs for returns and exchanges are the responsibility of the customer, unless the return is due to a product defect or error on our part.
We appreciate your understanding and cooperation. For any additional questions or assistance, please do not hesitate to contact us.
Thank you for choosing Pluto5ive!